SMTP delivery response
Understand SMTP 552 5.2.0: Mailbox or storage status unavailable
The recipient system rejected delivery because of mailbox state Start with the complete response and the system that owns the failing step.
A representative response is:
552 5.2.0 Mailbox or storage status unavailable.
Treat this as permanent until the complete provider response and retry behavior show otherwise.
What to preserve
Keep the complete SMTP response, timestamp, recipient, sender identity, queue or message ID, and every Received hop. Provider wording can narrow the interpretation, but a numeric code alone is not a complete diagnosis.
Ownership and next action
- Identify whether the sender, DNS operator, receiving provider, or recipient controls the failing step.
- Compare the exact envelope sender, visible From domain, recipient, and final receiving host.
- Follow the current provider documentation linked above before changing configuration.
- Make one narrow, reversible correction owned by the responsible administrator.
- Send a controlled test and retain the new response as evidence.
MailFixIt scope
MailFixIt can inspect bounded public DNS configuration on relevant guide pages, but it does not promise to clear provider reputation decisions, mailbox state, credentials, message-content blocks, or historical transport failures. Use related links only for the configuration they explicitly cover.
Frequently asked questions
What does SMTP 552 5.2.0: Mailbox or storage status unavailable mean?
It is a receiver response associated with the recipient system rejected delivery because of mailbox state Use the complete wording and provider context before assigning a single cause.
Can MailFixIt prove this entire bounce from public DNS?
No. The current checker can evaluate selected public DNS configuration, but it cannot recreate recipient state, credentials, reputation, message content, or a historical provider SMTP decision.
Related email diagnostics
Primary sources: IANA SMTP Enhanced Status Codes.